BEFORE YOUR CLEANING

Preparing for Your Service

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You do not need to clean before we arrive — that’s what we’re here for!

However, picking up excessive clutter, clothing, toys, paperwork, and personal belongings allows our technicians to spend more time cleaning the surfaces underneath.

Please make sure:

• Our team can access all areas included in your scheduled service.

• Important access instructions are provided before your appointment.

• Valuables, fragile items, medications, important documents, and firearms are safely secured.

• Pets are safely managed if they may interfere with cleaning or attempt to leave the home.

• Any special instructions or areas requiring additional attention are communicated to us in advance.

Our technicians follow the service scope and checklist associated with the service you booked.

 

CLEANING DAY

Arrival & Service Time

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Appointment times shown on our booking calendar are used for scheduling purposes.

Got It Maid services are billed at the flat rate associated with the selected service and scope of work — not by the hour, unless an applicable overage or additional service charge has been communicated.

The actual amount of time required may vary depending on the home’s condition, size, service type, and other circumstances encountered during the appointment.

Clients do not need to remain home during their cleaning as long as our team has an approved method of entry.

 

STAFFING

Standard / Maintenance Cleaning appointments are typically completed by one cleaning technician.

Deep Cleaning appointments are generally completed by no more than two cleaning technicians unless otherwise discussed or scheduled by management.

Team assignments may vary based on scheduling, staffing, service needs, training, or operational circumstances. The number of technicians assigned does not change the flat-rate price of the scheduled service.

 

QUALITY ASSURANCE INSPECTIONS

At Got It Maid, Quality Isn’t Just Expected — It’s Checked.

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Our dedicated Quality Inspector conducts inspections 3 days per week, checking approximately 8–10 homes each week to ensure our cleaning standards and service checklists are consistently being met.

Quality inspections are scheduled to take place during an active cleaning appointment, typically toward the end of the service. Because every home and cleaning is different, the exact timing of an inspection may vary.

If your home is selected, our Quality Inspector will quietly review completed areas, document the inspection with photos, and ensure the service meets Got It Maid LLC’s quality standards before leaving.

Inspections are designed to be non-disruptive and do not interfere with your cleaning technician completing their service.

Separate advance notification is not provided, as quality inspections are a routine part of our quality-assurance program.

Inspection results are reviewed by management to help us maintain consistency, identify opportunities for improvement, and continuously strengthen our service standards.

Our goal is simple: catch the little things before you ever have to.

This additional layer of oversight is part of our commitment to providing dependable, consistent cleaning — not only when someone is watching, but at every visit.

 

SERVICE SCOPE & EXPECTATIONS

Every Got It Maid service has a defined scope of work.

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Standard / Maintenance Cleaning

Designed for homes receiving routine upkeep. Services generally include cleaning bathrooms, kitchen surfaces, bedrooms and common areas, dusting, floors, and general tidying according to our Standard Cleaning Checklist.

Detailed work such as full baseboard cleaning, extensive wall cleaning, interior windows, and other deep-cleaning tasks are not guaranteed as part of a Standard Cleaning unless specifically included.

Deep Cleaning

Our Deep Cleaning service provides additional detailed attention throughout the home and may include high dusting, cobweb removal, baseboards, spot cleaning walls, interior windows and tracks, cabinet fronts, exterior appliance cleaning, inside the microwave, and other detailed areas included on our Deep Cleaning Checklist.

For safety and liability purposes, beds and heavy furniture are not moved.

Move-In / Move-Out Cleaning

Move-In/Move-Out services are designed for vacant or transitioning properties and follow the scope selected when booking.

Additional services such as interior appliances, blinds, basements, carpet shampooing, stairs, or other specialty work may require an add-on.

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SERVICE TIME & FLAT-RATE PRICING

Got It Maid LLC services are billed at a flat rate based on the selected service, home size, and included scope of work — not by the amount of time spent in the home. Any service duration shown during online booking is used for scheduling purposes only and does not guarantee or determine the exact length of your cleaning. If your cleaning is completed in less time than the scheduled booking duration, the full flat rate still applies. Our pricing reflects the service and scope of work being completed rather than an hourly rate. If additional time is required due to the condition of the home, excessive buildup, clutter, additional requested tasks, or work outside the normal scope of the selected service, additional charges may apply.

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Additional time is currently billed at:

Standard / Maintenance Cleaning: $35 per additional hour after 2 hours
Deep Cleaning: $65 per additional hour after 3 hours

If our team encounters conditions that may require additional time or charges, management will communicate with the client before proceeding whenever reasonably possible.

No in-home walkthrough is required to book a residential cleaning service.

 

ADDITIONAL SERVICES & REQUESTS

Need something beyond your regularly scheduled cleaning? Depending on availability, additional services may be added to an appointment.

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Available add-ons may include services such as:

• Oven cleaning

• Refrigerator cleaning

• Detailed Blind cleaning ($18 per blind)

• Basement cleaning

• Dishes

• Carpet shampooing

• Additional bathrooms

• Stair cleaning

• Organization/reset services

Additional work should be requested before the appointment whenever possible so appropriate time, supplies, staffing, and pricing can be arranged.

Services outside the originally scheduled scope are not automatically included.

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ADDITIONAL AREAS & FEES

Certain areas or conditions require additional time and are not automatically included in the base service price.

 

Additional Bathrooms
Homes with more than three bathrooms may be subject to an additional $25 charge.

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Excessive Pet Shedding
Homes with excessive pet hair or shedding that requires additional cleaning time may be subject to an additional $20 charge.

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Basements, Attics & Third Floors/Laundry Rooms
These areas must be included when scheduling if cleaning is requested.

Standard Cleaning: +$30-$50
Deep Cleaning: +$100

Pricing may vary when the size, condition, or requested scope of these areas requires significantly more work than normally expected.

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Blind Cleaning
Light dusting of accessible blinds may be included within the appropriate cleaning scope. Detailed blind cleaning is a separate add-on service and must be requested or selected separately.

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Requests Outside the Scheduled Scope
Each cleaning service includes a defined scope of work. Tasks or areas requested outside the originally scheduled service are not automatically included and may result in additional charges.

Whenever possible, additional services should be requested before the appointment so adequate time, staffing, supplies, and equipment can be arranged.

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CARPET SHAMPOOING

Clients are responsible for removing personal belongings and smaller items from carpeted areas before carpet shampooing begins.

Lightweight furniture may be moved when reasonably possible. Beds, dressers, sectionals, and other heavy furniture are not routinely moved as part of carpet shampooing service.

Carpets with excessive staining, pet accidents, strong odors, wine or other difficult stains, or conditions requiring specialty treatment may require additional products, treatment, or service time and may result in additional charges.

Carpet shampooing pricing may vary based on the size, number, and condition of the areas being serviced.

 

PETS IN THE HOME

We love our furry clients too! 🐾

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Pets may remain in the home during service when they are comfortable and safe around our technicians.

However, clients are responsible for securing pets that may:

• Become aggressive, anxious, or territorial

• Attempt to escape through an exterior door

• Interfere with the technician’s ability to safely clean

• Create an unsafe working environment

Our team may skip an area if a pet prevents safe access.

 

HEALTH & SAFETY

The health and safety of our clients and employees are extremely important.

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Got It Maid LLC is not a biohazard remediation company, and our cleaning technicians are not permitted to handle or clean hazardous bodily waste or contaminated materials.

This may include:

• Human or animal feces

• Significant urine contamination

• Blood

• Vomit or other bodily fluids

• Used needles or sharps

• Heavily soiled clothing, bedding, or linens

• Other potentially hazardous biological materials

If these conditions are present, the affected area may be skipped until it has been appropriately addressed.

This policy protects both our employees and our clients.

 

HOME ACCESS & SECURITY

Please provide accurate entry instructions before your appointment.

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This may include a:

• Door code

• Garage code

• Lockbox

• Key

• Approved unlocked entrance

If an alarm system is active, please provide appropriate instructions for our team.

Our technicians will make reasonable efforts to secure the home upon departure according to the access instructions provided.

If our team cannot access the property at the scheduled appointment time, applicable cancellation or lockout policies may apply.

 

PAYMENT INFORMATION

Forms We Accept

• Credit Card

• Check

WE DO NOT ACCEPT CASH.

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Payment is due at the end of service once your invoice is sent.

All credit-card payments must be processed through the invoice link provided by Got It Maid LLC. We do not accept card pre-payment outside the approved invoicing process.

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Late Payments

A $25 late fee applies when payment remains unpaid more than 24 hours after service, as stated on the original invoice.

 

Payment Processor Outages

In the rare event that our payment processor is temporarily unavailable due to maintenance or an unexpected outage, clients may be required to submit payment using an alternate payment method designated by Got It Maid LLC.

Delaying payment until the original payment processor becomes available again is not an available payment option when an approved alternative has been provided.

*Late-payment fees and payment policies remain in effect during processor outages unless otherwise stated in writing by Got It Maid LLC.

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SALES TAX

Applicable cleaning services and charges are subject to New York State sales tax.

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ADDITIONAL BALANCES

If additional time, services, add-ons, or other approved charges are added to an appointment, the additional amount will be reflected on the client’s invoice.

When an additional balance remains after payment by check or another approved payment method, that balance must be paid within 24 hours of service.

All applicable payment and late-payment policies remain in effect for additional balances.

 

CANCELLATIONS & RESCHEDULING

We understand that schedules change.

Because your appointment reserves time specifically for your home and affects our employees’ scheduled working hours, we ask that changes be communicated as early as possible.

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Cancellations made within 48 hours of the scheduled service are subject to a 35% cancellation fee.

Recurring clients should contact us as soon as possible when an appointment needs to be changed so we can determine whether another opening is available.

Rescheduling is subject to availability.

 

RECURRING CLEANING CLIENTS

Recurring service allows us to maintain your home on a consistent schedule.

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As the condition of a home can change between appointments, additional time or services may occasionally be necessary when the amount of work falls significantly outside the normal maintenance scope.

If you would like additional areas or tasks completed during an upcoming appointment, please contact us beforehand so we can determine whether they can be accommodated.

Recurring appointments may also be affected by holidays, staffing, weather, or other unavoidable scheduling circumstances. Management will communicate necessary scheduling changes when applicable.

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PREPAID, DISCOUNTED & PROMOTIONAL SERVICES

Prepaid, discounted, promotional, or packaged cleaning services include the standard scope of work and included service time associated with the selected service.

Discounted or prepaid pricing does not provide unlimited service time or automatically include tasks outside the normal service scope.

Additional time, specialty services, add-ons, or work outside the included scope may be billed separately when applicable.

Any additional terms provided at the time a package or promotion is purchased also remain applicable.

 

PHOTOS & QUALITY DOCUMENTATION

Got It Maid LLC uses internal documentation as part of our quality-assurance and operational processes.

Photos may be taken of cleaning results, areas requiring attention, supply or equipment concerns, damage concerns, or other service-related conditions when necessary for internal documentation.

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Quality-inspection photos and reports allow management to review services, maintain accountability, coach our team, and continually improve our standards.

Client privacy remains important to us. Internal quality documentation is used for legitimate business and service-management purposes.

 

DAMAGE OR BREAKAGE

While our technicians take great care while working inside your home, accidents can occasionally happen.

If our team becomes aware of damage or breakage during a service, it will be documented and reported to management.

 

If you notice a concern following your appointment, please contact Got It Maid LLC as soon as possible with details and photos when available so management can review the situation.

Please do not attempt to resolve damage, performance, disciplinary, or employment matters directly with an individual cleaning technician.

 

QUESTIONS OR CONCERNS ABOUT YOUR CLEANING

We want to hear from you.

If something about your service does not meet your expectations, please contact Got It Maid LLC management directly.

 

Our technicians and Quality Inspector are responsible for completing their assigned duties inside the home. Employee coaching, corrections, performance discussions, and other internal matters are handled privately by management — not inside client homes.

This allows us to address concerns professionally while keeping your cleaning experience comfortable and non-disruptive.

 

WE’RE HERE TO HELP

Our goal is to make professional home cleaning as simple, dependable, and stress-free as possible.

If you have a question about your cleaning, schedule, invoice, service scope, or account, please reach out to our office and our management team will be happy to assist you.

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Thank you for trusting Got It Maid LLC with your home. ♡

 

Got It Maid LLC
Top Quality Service. Everytime.